Delete account and data

You can request permanent deletion of your Ordsnok account and the personal data associated with it. The easiest way is to do this directly in the Ordsnok app or browser game at play.ordsnok.app. You can also use the email instructions below.

Delete in the app or browser game

1. Open Settings in the Ordsnok app or at play.ordsnok.app.
2. Find the Help & legal section.
3. Choose Delete user data.
4. Read the consequences and confirm the deletion.

If you do not have access to the app or browser game

If your account has an associated email address, send from that address. State that you want to delete your Ordsnok account and which data you want deleted. Tell us if the profile is anonymous and has no associated email. Do not send passwords, login codes, recovery keys or payment card details. We may ask for confirmation that the request concerns your own account.

What will be deleted

Once deletion is confirmed, we will delete the data below from Ordsnok systems in line with the privacy policy:

• account, profile and sign-in connections at Ordsnok;
• personal results, detailed game data, aggregates, season summaries, statistics, streaks and hint balance;
• group memberships, push token and personal consent choices;
• the link between you and global leaderboards.

Detailed game data is normally kept for 15 months from the game date before it is deleted or anonymized. Confirmed account deletion removes data that can be linked to you sooner where possible.

On account deletion, ownership of a group is transferred to another qualified member. A group where you are the only member is deleted.

What may be kept

Data that must be kept for accounting, refunds, fraud prevention or other legal requirements may be stored in a limited and separate way for as long as the requirement applies. Purchase history controlled by Apple, Google or Stripe is not deleted from the payment provider when you delete your Ordsnok account. An official season podium may retain the placement as an anonymized historical result after deletion, but the display name and account link are removed. There is no permanent preseason podium.

Processing time and consequences

We handled confirmed requests without undue delay and normally within 30 days. Deletion cannot be undone. Purchased, used hints and local progress cannot be restored after deletion. Backups are phased out through regular rotation.

Questions can be sent to support@ordsnok.app.