What do you need help with?

Briefly tell us what happened, whether you use the mobile app or the browser game at play.ordsnok.app, which device and operating system you use, which browser and browser version (for browser play), and the app or game version shown at the bottom of Settings. Do not send passwords, login codes, recovery keys or payment card details.

Do you have a question about a purchase or hints?

For purchases in the mobile app, include the product name, date and whether the purchase shows as completed or pending in the App Store or Google Play. Hint purchases in the browser game at play.ordsnok.app use Stripe; include the hint pack, currency, date and whether the Stripe payment was completed, cancelled or still pending. Browser purchases are credited once the payment is confirmed on the server. Do not send the full receipt until we ask for it. Ad-free access can be restored from the purchase section in the mobile app. The browser game offers hint packs through Stripe and has no purchase-restore action. Used consumable hints cannot usually be restored.

Not sure how hints work? Read how to play Ordsnok.

Can’t sign in, or do you want to delete your account?

If you lost access to the same profile after changing device, browser or browser data, use the same Apple or Google account that was linked to it. An anonymous browser profile can be recovered at play.ordsnok.app with a recovery key saved before access was lost. Choose “Recover anonymous profile” on the browser game’s sign-in screen. To use the same profile in the mobile app, link it to Apple or Google. The key works like a password and must never be sent to support.

Please state whether you use Apple or Google, but do not send passwords. For deletion, use the function in Ordsnok or the deletion page.

Did you find a wrong word or a gameplay error?

Send the date, game type, word length and a short description. Tell us what you expected to happen, and include a screenshot without personal information if useful.

You can also check the 5-, 6- and 7-letter word lists before reporting a word.

Do you have a privacy question?

Read the privacy policy or contact us if you would like to access, correct or have questions about how data is processed. Please do not send more personal information than the case requires.

Have you tried these troubleshooting steps?

• In the mobile app: update Ordsnok from the App Store or Google Play. In the browser game: use an up-to-date browser.
• Close the mobile app completely and reopen it, or reload play.ordsnok.app in the browser. Check your internet connection.
• For a mobile-app purchase: open the purchase section and try to restore ad-free access. For a browser hint purchase: return from Stripe to the game, and reload the page if the payment still shows as pending.
• Do not clear browser data until an anonymous profile is linked to Apple or Google or you have saved a recovery key.

Would you like to read more before playing?

Start with how to play, read about the word lists or explore private groups.